VOIP - Voiceral

Voiceral should give me a free month of service for the free advertisement I am about to write for them.

Several days after getting back to the States, along with the dreadful thought of going back to work, a more imminent problem was at hand - phone service.

Including me, there are now 3 people in this house working from home and there's only 1 phone line. That won't do. So the search begins for a cheap but good VOIP solution. There was no way I am going to spend precious celly minutes for conf calls. Scouring over the sites and forums for reviews, finally found one that sounded like a good fit for me - Voiceral. The biggest draw for me was their $14.99 plan with unlimited calling to US, Canada + calls to landlines in China, Taiwan, and Hong Kong. So I figured, what the heck, doesn't hurt to try. Plus they have a 30 day guarantee right?


Shipping & Equipment
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Online, I ordered the service on 5/10/2006. On 5/15/2006 (there was 2 weekend days) I got the adapter kit consisting of a little silver plastic covered thing (about 3"x2.5"), a short telephone cable, a short Ethernet cable, 2 pieces of paper (directions and features) and the power supply. Following the simple directions, viola! Plugged that sucker in and hey look at that I can make calls!! Very portable.

Voice Quality
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Get to the point right? How's the voice quality? Not bad actually. Some of the calls I made sounded to the others like I am in a conf room, a little bit of echo. But that was about it. Other calls sounded perfectly clear to me, very little breakups. I do notice a little here and there, but it's fine with me. Not too distracting at all. I've made local and long distances calls in the US and also calls to Taiwan. Pretty satisfied with the service so far.

Customer Support
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How's customer support? I called the tech support on the first day when I thought there's something that's preventing my phone ringer to go on mute. Turns out that I dind't check the obvious - dam ringer volume was turne off on my phone itself - Doh, don't I feel like an idiot afterwards. Anyways, although no one answered when I called, I was able to leave a message. The tech support called me back within 2 hours. The response time is something Voiceral can improve in the future, but the tech calling back was pretty courteous so at least that's nice. Under normal circumstances, one probably wouldn't really need to call the tech support too often.

Summary
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So overall summary - for my first VOIP service provider, I am pretty happy with Voiceral so far. Hopefully what they advertise is accurate and that I do not incur any extra charges for making calls over to Taiwan, China, or Hong Kong.

By the way there is a $29 one-time setup fee and a $9.99 shipping/handling fee. I didn't see the one time fee until after I placed the order, but it's still cheaper than going with local phone carriers.

Hey if anyone is going to try Voiceral, I can refer you! I get a free month for referals. Of course, this is not the main reason I am writing a review on Voiceral. Just thought I share my experiences :)

Power to the blogs!