I've been waiting for my new Cingular wireless phones to arrive since the day I placed the order. You know how it goes. Place the order, wait wait wait for the order confirmation and the shipping tracking number. Get the number and click on the link to see the updated shipping status every 5 minutes..
Finally the phones have arrived! Being my usual anal self, I started going through all 4 boxes of Sony Ericsson z520a to make sure everything is there. Ah ha! I found one of the phones have a pretty big scratch on the bottom of the internal screen. Getting pissy I mumbled to myself "What is this? Is this like one of those phones that customers returned? How come the packaging folks didn't think about adding on a sheet of clear plastic to protect the screens?"
So the next step logical of an unhappy customer is to call up someone to complain.
"Hi, I just received my new phones from Cingular this morning and there's a pretty big scratch towards the bottom of the internal screen. Is there a way I can get an exchange for my phone?"
"Hi, yes, is the scratch on the plastic covering or on the screen itself?"
"The scratch is not on the external screen but on the inner screen which I don't see a plastic covering. Is there one? Oh wait... let me check."
[Sidebar: I swear I checked to make sure there was no plastic on the internal screen before I made the call!"]
"When the phones are shipped there's usually a cover on both of the screens."
[Then I lifted the little tab on the screen completely... viola!! Look at that!]
"Oh!! sorry about this, yes... there is a plastic cover sheet. I didn't see it before."
"It's ok, a lot of people call in with that problem."
Yes, I felt like an idiot for the rest of the day.
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